Updated: 05/03/2024
When you make a booking request, the appropriate deposit payment must be made to VCD within 5 working days of availability confirmation. If the required deposit payment is not received within 5 working days, Villa Carpe Diem (hereafter “VCD”) reserves the right to void the Guest’s booking request. The following deposit payment schedule applies:
● For arrivals more than 60 days after the date of the booking request – a deposit of 20% of the total rental amount is payable
● If the arrival date is within 60 days of the date of the booking request – the total rental amount is payable as a deposit
● Where a 20% deposit applies to the booking, the Guest must pay the remaining 80% balance at least 60 days before the scheduled arrival date.
The cost of electricity, mains, water, cleaning and garden supplies and local taxes are included in rental rates. There are generally no additional costs, surcharges, taxes, staff salaries, or management fees above the price quoted unless otherwise stated in the property description, the guest booking confirmation or reservation voucher.
Additional costs will be the Guest’s responsibility with food, transport and laundry charged at cost plus 15% and tours payable directly to the relevant 3rd party. Gratuities for household staff are encouraged but left entirely to the Guest’s discretion.
Once the full payment is received, the Guest shall be sent a payment confirmation by VCD with confirmation details, the Property’s address, contact details of the VCD representative, transfer arrangements, and directions to the Property. This confirmation, along with the Guest’s passport, needs to be presented upon arrival for check-in.
Standard check-in and check-out times for villas are 3pm and 12pm (noon) respectively unless stated otherwise. VCD will try to accommodate the Guest’s actual arrival and departure times, subject to availability. Please notify VCD of a change in your arrival or departure schedule for us to be able to accommodate a change where possible.
A security deposit is payable immediately upon arrival at the Property. The standard security deposit required is $5,000 USD + $500 USD for each night of your stay which will be pre-authorised on your credit card; however, the Owner has the right to impose different requirements on a case-by-case basis. Access to the Property may be refused if the security deposit is not provided. The security deposit will normally be refunded at the end of the rental period, after deducting:
● All additional expenses incurred on the Guest’s behalf (e.g. charges for food, goods, services, and additional staff such as babysitters and fitness instructors, which have not been directly paid by the Guest.
● The cost of replacement or repair of any loss or damage to the Property or its surrounds or contents caused during the Rental Period. If this cost cannot be reasonably determined prior to the Guest’s departure, the Owner or the Owner’s Representative are entitled to withhold a reasonable estimate from the Guest’s security deposit and will return any balance to the Guest as soon as possible after the actual cost has been determined.
Please treat the Property with respect, and leave the Property and all its contents in good order and an acceptably clean condition.
Any damage or loss caused during the Rental Period, as well as any special cleaning requirement due to negligence of anyone in your group, will be the Guest’s responsibility and may be charged to the Guest’s account and deducted from the security deposit. In cases of excessive or unacceptable loss or damage at any time during the Rental Period, VCD may require the Guest and their party, including visitors, to vacate the Property immediately, without compensation or refund.
The Property and its facilities are available for the Guest’s full enjoyment during the duration of stay. However the Owner, or other staff and contractors may need access to the Property from time to time (e.g. for maintenance of the house, garden, swimming pool, utilities and services, or for providing additional services requested by the Guest, etc.). You are required to give them reasonable access to the Property for these purposes.
The number of persons (adults and children) staying at the Property must not exceed the maximum number of sleeping places indicated in the booking confirmation and reservation voucher unless specifically authorized in writing by VCD. Exceeding this number may invalidate any insurance policy on the Property. Entry or access to the Property may be refused or limited where the number of guests exceeds the stated requirement.
All bookings are assumed to be for normal holidaying purposes only, and the Guest agrees that the use of the Property will be limited to this purpose unless otherwise confirmed in writing.
If the Guest is planning to hold an event such as a wedding or a party that involves having a larger number of people at the Property, or if the Guest is planning to use the Property for a purpose other than a holiday, please communicate this to VCD at the time of booking, as special approval or arrangements may be required. Depending on the nature of the event, a surcharge and/or additional security deposit may be required, which will be agreed to and confirmed in writing before confirming the reservation.
If VCD has confirmed a booking that includes an event, in certain circumstances the Guest must then obtain permits from the police and the local community before the event can proceed. The Guest acknowledges and agrees that VCD, the Owner and the Owner’s Representative cannot control the issue of these permits.
As a resident Guest, you are requested to respect this and ensure that your entire group, as well as visitors to the Property, behave appropriately. Illegal activities and possession or use of firearms and other weapons are all strictly prohibited. Smoking is prohibited inside the property.
The Guest is responsible for the behavior of all guests staying at the Property, as well as visitors to the Property during the Rental Period. Should any guest(s) or visitor(s) not behave in a suitable manner, the Owner or Owner’s Representative may, in their absolute discretion, require the Guest, their party and/or visitor(s) to leave the premises and/or vacate the Property immediately, without compensation or refund.
In the interest of safety, due care should be taken at the Property at all times, especially with children. Suitable supervision should be given around pools, beaches and roads, and when using the Property’s facilities.
Guests are responsible for all their valuables and personal items. Neither VCD nor the Owner or the Owner’s Representative accepts any responsibility for loss of or damage to Guest property. The Guest is responsible for the Property during the Rental Period and must ensure that all windows and doors are locked securely when not on the premises. Any act or omission by the Guest, their party and/or visitors which may negate or prejudice the Property’s insurance policy and/or results in loss or damage is the Guest’s responsibility.
The following cancellation fees will generally apply:
● A full refund will be given if a booking is canceled more than 60 days in advance.
● 20% of the total rental amount will be forfeited if the cancellation is made more than 60 days before the start of the rental period
● 50% of the total rental amount will be forfeited if the cancellation is made between 30 and 60 days before the start of the rental period
● 100% of the total rental amount will be forfeited if the cancellation is made between 1 and 29 days before the start of the rental period
● For no-show: 100% of the total rental amount will be forfeited
The applicable amount will be deducted from the deposit and money paid, and VCD will refund any remaining balance to the Guest.
Note: If VCD agrees, amendments can be made, but may be subject to additional charges.
Every attempt will be made for the Guest to have an enjoyable stay. If you have a problem during the Rental Period, please inform VCD and we will try to put things right. For complaints to be addressed, the Guest must communicate any problem whilst on location. If no complaint is reported during the Rental Period, VCD will assume that the Property was to the Guest’s satisfaction and no complaint will be entertained later. If you have an enjoyable experience at VCD, a great review is always appreciated.
The staff at the Property may accommodate any reasonable requests to purchase provisions on your behalf, and this will be charged to the Guest account with a 15% surcharge.
The descriptions, assessments and/or ratings of the property and surrounding locations that VCD publishes or gives to the Guest are provided in good faith and in the belief that they are accurate based on the latest information received.
VCD, does not accept any responsibility or liability for:
● any physical injury, sickness, death, loss, damage, inconvenience or additional expenses incurred by the Guest, their party or visitors regardless of the cause;
● any vehicle or the contents of any vehicle used, hired or engaged by the Guest or their party during the Rental Period;
● inability of the Guest or any member of the Guest’s party to enter the location of the Property or stay at the Property for all or part of the Rental Period as a result of failure to obtain appropriate travel or visa documentation, cancellation or amendments to travel arrangements or the missing of flights or travel connections; and/or
● strife, strike, demonstration, terrorist activity (threatened or actual), natural disaster, fire, sickness, weather conditions, action at an airport or port by any government or public authority, technical problems relating to transport and airport regulations caused by technical, mechanical or electrical breakdowns, or any technical, structural, electrical, plumbing or other problems or difficulties with the Property which make it unsafe or unusable, or any other circumstances which amount to ‘force majeure’ or Acts of God, or other events beyond the Owner’s control.
In no case will VCD, the Owner or the Owner’s Representative individually or collectively be liable to make any payment or give any refund or compensation of any amount over and above the total rental amount paid.
This agreement will be governed by the laws of Thailand. In the event of controversy arising from the booking and stay that cannot be resolved amicably between the parties, both parties agree to exclusively refer the matter to the to be resolved in Thailand.
By making a booking request, the Guest agrees that these terms and conditions have been read, understood and have been accepted and agreed to without reservation and without exception.
If any of the conditions of this Rental Contract are or become or are deemed to be invalid, or if there is any omission from any terms and conditions, the remaining terms and conditions will remain valid and enforceable and cannot be contested.
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